National Social Value Measurement Framework for Workplace and Facilities Management

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National TOMs Framework for Workplace and Facilities Management: FM Plug-in

Social Value Portal has partnered with the Institute of Workplace and Facilities Management (IWFM) and the National Social Value Taskforce to develop a new measurement framework for social value, designed specifically for the workplace and facilities management profession.

The National TOMs FM Plug-in aims to unlock social value measurement and management in the facilities management sector – helping organisations to measure and maximise the social value they create through the delivery of their services, as well as to allow organisations to report value created as a financial contribution to society.

Start using the FM Plug-in

Why was the FM Plug-in developed?

Social Value is helping to articulate and highlight beyond their professional sphere the wide ranging value and impact workplace and facilities management professionals have out with the management of the building and workspace, especially in relation to community engagement and corporate social responsibilities. For the workplace and facilities professional these shifting sands represent a massive opportunity to redefine their role, to take the image of the sector out of the plant room and establish a more value-based approach to delivering services.

Key initiatives that workplace and facilities teams will need to consider in the future could include:

  • Reach out to the local authorities/councils and community to better understand and prioritise local needs
  • Develop a Social Value Action Plan that identifies how they will create and maximise social value including local labour, jobs for disadvantaged people and training opportunities
  • Increase the use of local supply chain contractors for cleaning, security, repairs, maintenance and landscaping
  • Increase the opportunity for the local community to use the premises for community activities or meetings
  • Consider how to support occupier corporate responsibility (CSR) programmes through brokering relationships with local schools and voluntary organisations and creating opportunities for volunteering in the community (e.g. Impact Days).

Other challenges to face

But these are not the only challenges facing the profession and its sector. Investors and building owners are increasingly looking to understand the social impact of their assets and how their investments can contribute to community wellbeing. So, workplace and facilities professionals need to navigate and deliver these emerging requirements.

The particular challenge of our times, COVID-19 is also a factor.  As we emerge from our homes and start going back to workplaces, the local supply chain and facilities may have been hit badly, How can the workplace and facilities team, through their buying power and influence, help communities to recover and renew?

The National TOMs FM Plug-In is part of the answer and will provide these professionals with the tools to help identify, manage and report social value.

National TOMs FM Plug-in Guidance

Guidance developed jointly by IWFM and Social Value Portal supports the workplace and facilities management profession in understanding how facilities and their service provision can add and maximise social value creation. The guidance is in three parts and includes the presentation of the National TOMs FM Plug-in, a national measurement framework for facilities management that has been specifically designed to help practitioners measure, maximise and report the delivery of social value along with case studies and detailed guidance of how use and apply the framework.

Download the FM Plug-in guidance
Start using the FM Plug-in

If you have any queries regarding the framework and its content, contact

*A note* Guidance was published in conjunction with the 2020 TOMs Framework. See the updates to the 2021 Framework

Further information