Speak to an expert social value advisor now on: +44 (0) 203 355 0530

Go to our support hub

Access our support hub through your member, supplier or free trial user Portal account.

How can we help?

If you can’t find what you’re looking for in our frequently asked questions below, please feel free to contact us at [email protected] and we will respond on our next working day. Our working hours are Monday to Friday, 09:00-17:00, BST.


What accounts are available?

There are three main types:

Member: This provides access to our online social value measurement tool, alongside additional support and features. To find out more get in touch

Supplier: This is for suppliers who want to register to tender for a project. To access a supplier account, you’ll need an invitation-only link from the procuring organisation. 

Free trial: Never used the Portal before? Explore the benefits of using a social value calculator before you upgrade to member.

Is training available?

Social Value for Members: If you are a member of Social Value Portal, you’ll have access to a wide suite of resources and a team of experts to support you.  You’ll be trained on all aspects of the Portal, the TOM System, and how to implement social value in your organisation. Get in touch with our Success team by emailing us at [email protected]

Social Value for Bidders or Suppliers: If you are bidding for a tender or you are an existing supplier for a contract, you can attend one of our online group sessions. Click on the links below to book your seat.

         Social value for Bidders                                     Social value for Suppliers.

In these sessions, we cover:

  • What is Social Value
  • What is the TOM System
  • How to add your Social Value data using Social Value Portal

Do I have to pay?

To report on your verified social value data against the widely recognised social value framework, sign up as a member. To find out more, please get in touch

Suppliers can register for an account and make a social value submission through their invitation. Once the contract is awarded, there may be a fee for contract management support, communicated through the procurer’s tender documents. This is based on a percentage of the contract value and paid by the winning bidder only.

How do I register for a tender?

You will need to follow the link that has been provided by the procuring authority and is included in the Invitation to Tender (ITT) documentation.
For support on this, you can get in touch with our customer support team.

Can I register for a tender using an international postcode?

While we are looking into global markets, the National TOMs framework is currently designed to allow organisations to measure Social Value delivered within the UK so any Portal registrations will ask for a UK postcode.

If you do not have a UK postcode and want to register for a tender, please contact our Support team to help with the registration at [email protected]

Getting in to the Portal

How do I log in?

To log in to the Portal, you will need to use the unique username you were provided with when you initially registered with Social Value Portal.

Typically, is looks like this: [email protected].

If you are not currently using the Portal as a supplier or client, you can sign up for a free Portal trial account here.

How do I reset my password?

To reset your password you will need the unique username you were given when you initially registered with Social Value Portal.

Typically, it looks like this: [email protected].

If you have forgotten your username, you can contact our customer support team.

I am getting an error when trying to log in

Please take a screenshot of the error and send it, along with your query to our customer support team.

Why have I not received an email?

Sometimes your inbox filters emails from us through to a junk or spam folder, so you might want to check there first. If you still can’t find the email, please contact our customer support team.

Join us!

How do I become a member?

To discover how your organisation will benefit from membership, and how you can join, please get in touch.

How do I access a free trial?

To find out how you can try Social Value Portal to measure social value, register for a free account here.

Do suppliers have to pay?

If you are bidding for a project, there is no charge to use the Portal to register and make your social value submission.

Once the contract for a project is awarded, there will be an annual fee for contract management support which is communicated within the project’s tender documentation. This fee is based on a percentage of the contract value and is to be paid by the winning bidder only. You are then provided with further access to the Portal where you can manage your social value delivery throughout the project lifecycle.


How do I get in touch?

Please feel free to contact us at [email protected]. Our working hours are Monday to Friday, 09:00-17:00 GMT.

Alternatively, you can use our get in touch form.

How can I learn more?

Once you sign up for an account, you’ll have access to our support site with easy, fast, and reliable information – directly accessible through the Portal.

The support site features a search bar to find answers on ‘how-to’ questions, helpful guidance articles on commonly-used processes, and a system to raise help tickets directly with our support team, so you can get the help you need quickly.

The support site also includes guidance for suppliers, members and robust section on the National TOMs. To access the site all you need to do is log in.

If you’d like to hear more from Social Value Portal, sign up to our news.

Do you have a data privacy policy?

Sure, here’s our Privacy Policy.

Do you have terms and conditions of use?

Sure, here’s our terms and conditions.