HomeCurrent vacanciesVacancy: Social Value Advisor/Account Manager

Vacancy: Social Value Advisor/Account Manager

Job Description
Social Value Advisor / Account Manager

June 2019


Salary: £25,000 – £28,000 per annum

Hours: 40 per week

Location: You will be based in our office at Tintagel House, which is a 5-minute walk from Vauxhall Rail and Underground stations. Your job will include travel to meet customers around the UK.

Reports to: Sales Director (primary report)

Open to: All applicants will be considered for employment without attention to sex, race, religion, gender identity, sexual orientation, criminal history or disability status.

To apply please send your CV and covering letter to

The role
We are looking for two people to join a busy team of social value advisers who manage a growing portfolio of public and private sector customers across the UK using our platform to report and manage social value. You will have strong digital, analytical, project management and customer service skills and recognise the importance of public services and social value. You will be able to work as part of a dynamic team to manage and develop repeat business from our accounts. This is a hands-on role that requires a pro-active individual who is willing to learn and can take on responsibility for managing the direct day-to-day relationship.

You will be working as part of the accounts team to set up and manage and expand social value project accounts for a wide range of blue-chip clients and helping to report on performance. The role will include: support for Portal users, helping clients to get the most out of the Portal, developing reports on social value outcomes, analysing project performance and metrics and customer relationship management. The Portal is built on the Salesforce CRM platform. Team members work closely with the Portal on a day to day basis, so previous experience working with Salesforce or other online CRM platforms will be helpful. Applicants are not expected to undertake programming or coding but need to be very comfortable working with online platforms. Salesforce training will be provided.

Required experience, skills and qualifications:
• High level of numeracy and a good academic standard in a numerical or mathematical discipline
• Graduate – bachelor’s degree as a minimum
• Comfortable working with web applications with the ability to explain functionality of an application or programme to clients in simple terms
• Good communication and customer relationship building skills
• Organised and structured approach to working with great attention to detail.

Salary: negotiable. We envisage a band between £25,000 – £28,000 depending on experience. Based in Vauxhall, London.

Desired skills
Experience working with customers and web applications
Relevant masters / post-graduate degree in STEM subjects or social sciences
We are interested if you have experience in any of the following:
• Salesforce
• Web design and site management
• Customer support
• Data analysis and statistics

About the Social Value Portal
Social value is about delivering economic, social and environmental sustainability to help create flourishing communities and places. The Social Value Portal has a suite of user-friendly, online collaboration tools that enable its clients in the public, private and community and voluntary sectors to work together to deliver social value.

The Social Value Portal is a young London-based Software as a Service (SaaS) business which works with public and private sector clients across the UK. Our mission is to provide an evidence-based approach to measuring and delivering social value. There are three essential components to our business, which are underpinned by the National Social Value Measurement Framework:
Managing, monitoring and reporting social value using the online Portal;
Research & development of methodologies and products to support the Portal;
Consultancy and advisory work with clients to assist in the development of social value strategies and approaches

Social value is a rapidly developing agenda for addressing societal challenges using an integrated triple bottom line (economic / social / environment) approach. We are at the leading edge of developing social value methodologies and approaches to measuring and delivering social value and our clients need conceptual and strategic support and advice, as well as the tools that the Portal offers.
Our expanding client-base comes from a range of sectors, including central & local government, health, real estate and development, engineering & construction, nuclear and financial services, and the third sector.