As the Customer Delivery Executive joining Social Value Portal, you’ll work in a mission-driven business that has delivered over £55 billion in social value to date and supports over 24,000 organisations through its trusted Social Value TOM System™ and robust platform.

You will be pivotal in ensuring clients get maximum value from our platform, driving adoption, managing operations and delivering excellence in customer outcomes. You’ll work with cross-functional teams to deliver results and make a measurable impact.

What you’ll do

• Manage and support the operations of Social Value Portal accounts for members and their supply chain
• Serve as the day-to-day liaison for a portfolio of clients, ensuring adoption, retention and growth
• Troubleshoot client issues, escalate where needed, and drive continuous improvement in delivery processes
• Work closely with product, support, consulting and data teams to represent client voice, feedback and insights
• Conduct training sessions, workshops and user-guides to help clients maximise the platform’s value
• Log, track and maintain comprehensive customer records
• Monitor metrics (usage, adoption, satisfaction) and proactively intervene to drive client success
• Help refine and evolve delivery and onboarding frameworks, share best practices

• Experience in a client-facing delivery or implementation role, ideally in SaaS or platform businesses
• Prior experience in social value, ESG, impact reporting or public sector procurement environment
• Strong project management skills: ability to juggle multiple clients, deadlines and deliverables
• Excellent communication, stakeholder management and presentation skills
• Problem-solving mindset: ability to diagnose issues quickly and deliver solutions
• Confidence working with data, analytics or dashboards, plus willingness to learn technical aspects

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As Senior Product Manager, you’ll own the full product lifecycle - from discovery and user research through to delivery and optimisation. You’ll:

• Translate ideas into user stories and work hands-on with development teams in an agile environment.
• Shape product strategy with insights from customers, markets, and stakeholders.
• Partner with design, engineering, and marketing to launch impactful features.
• Drive discovery, experimentation, and data-driven decision making.
• Act as a liaison between departments to address any issues or obstacles that may arise.
• Define KPI’s to measure the success of product outcomes.
• Optionally, take on line management responsibility for product team members.

• Proven experience in B2B software product management (SaaS preferred)
• Strong agile background (Scrum/Kanban), confident writing and refining user stories.
• Customer-facing skills with the ability to connect insight to strategy.
• Experience incorporating AI into workflow or product thinking.
• Collaborative, curious, and outcome-focused mindset.

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